HERE TO HELP

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Answers about BubbleX, signing in, and your information.

Getting started

What is BubbleX?

BubbleX - Private Freedom is a social and communication application operated by KeDou. It brings conversations, groups, channels, and shared moments into one space.

Where can I download the app?

Use the official BubbleX App Store listing for iPhone and iPad. Check that page for current compatibility, availability, and age rating. This website does not distribute app installers.

Can I register or send messages on this website?

No. Registration, login, and conversations take place inside the BubbleX application. This website provides product information, policies, and help. It does not collect phone numbers or send verification codes.

Why does my app look different from the previews?

The previews come from the official App Store listing. Appearance and features may vary with your app version, language, and device. Check the App Store for the available update.

SMS verification

Only for the code you request.

BubbleX uses your phone number and SMS only for user-requested registration and login OTP verification. No marketing, advertising, promotions, invitations, announcements, or unsolicited bulk texts.

How do I request a verification code?

Open BubbleX, enter your own mobile number and the correct country code in the registration or login screen, and actively request a verification code. Enter the code you receive into the app. The request authorizes that authentication message only.

My code has not arrived. What should I check?

Confirm the country code and number are correct. Make sure your phone has a mobile connection and can receive SMS. Check blocked-message or spam folders and any carrier restrictions on verification or international SMS.

Wait until the app allows another request, then try again. Repeated requests may cause confusion if messages arrive late. Delivery depends on the destination, carrier, and network; it is not guaranteed to be instant.

My code does not work. What should I do?

Enter the most recently requested code and follow any validity or retry guidance shown in BubbleX. Check for typing errors. If the app indicates that the code has expired, request another when allowed. No fixed code lifetime is stated here because the app’s current verification rules apply.

I received a code I did not request.

Do not share or use the code, and do not reply with personal information. Another person may have entered your number by mistake. A received SMS alone does not establish that someone has accessed your account. If unexpected messages continue, check your account access and contact your carrier about unwanted messages.

Will I receive marketing SMS? How do I stop messages?

No. BubbleX SMS is limited to the registration and login codes you request. It is not a promotional subscription. To avoid further codes, do not initiate more verification requests. If you receive messages without requesting them, follow the guidance above. We do not promise that replying “STOP” or “HELP” will work for every sending identity or carrier.

How many messages will I receive? Are there charges?

Message frequency depends on your registration and login requests. Your mobile carrier may apply message or data rates under your plan. Check with your carrier for the charges that apply to you.

Should I give my verification code to someone helping me?

No. A verification code is for you to enter in the BubbleX app. Do not share it in a conversation, email, screenshot, or support request.

Account and privacy

How can I request account or data deletion?

Use the privacy contact to make an account or personal data deletion request. Describe what you want deleted and provide enough context to identify your account; do not include passwords or verification codes. Identity verification may be required. Uninstalling the application is not itself an account-deletion request, and some information may need to be retained under applicable law.

How do I manage access to contacts or location?

Review BubbleX permissions in your device settings. You can change permissions for contacts, location, and other device features there. Turning off a permission may affect the corresponding app feature.

Does this website track me or store my phone number?

This website has no phone-number form, analytics scripts, advertising trackers, or cookies. The hosting service may record standard access logs. The application’s data practices are explained separately in the Privacy Policy.

How should I describe a technical problem?

Note your device model, operating system, BubbleX version, what you were trying to do, and the error shown. If you share a screenshot through an official support channel available to you, remove verification codes, phone numbers, and other private content first. This website does not include a ticket-submission form.

PRIVACY REQUESTS

Need help with your information?

For personal data and account-deletion requests, use BubbleX’s published Data Protection Officer contact.

data.protection.officer@bubblex.im

Never include your password or SMS verification code. See the Privacy Policy for details.